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FLASH SALE ENDS AT MIDNIGHT TONIGHT: SAVE 20% ON OPEN EDITIONS WITH CODE snow20

Client Care and FAQ

Lindy Cook Severns Art from Old Spanish Trail Studio is us:. Team Severns. Jim and Lindy. Real People.   

We believe everyone deserves fine art in their life, and we're here to help you make that happen. We can help you acquire an original painting online, in the studio or at any fine art gallery or exhibit representing the contemporary Texas artist.  

Shopping for fine art online is certainly easier on the feet than hiking the places Lindy paints. 

We invite you to travel here again. And, again. And again. We want you to become a friend as well as a client. Online or within the walls of Old Spanish Trail Studio, Lindy's workplace exudes Texas hospitality. We treat you royally, no matter the size of your fine art purchase. You matter to us.  Don't hesitate to ask questions! We want to make collecting Lindy Cook Severns art one of life's great experiences. ​​​

PAYMENTS AND PAYMENT PLANS

Payment Methods - All Major Credit / Debit Cards- PayPal - Offline Payments -  Checks (Checks may add time.) 

We no longer accept chickens, goats or zucchini. It was simply too much for us.

Ask us about customizing an interest-free payment plan for you.  Most originals can be paid out over up to 18 interest free months. We can email you an invoice that you can securely make payments using a credit card, PayPal or check. This isn't a big deal. Holler at Lindy and explain what would work for you.

ALL SALES ARE FINAL

Creations by Lindy Cook Severns are very special things that cannot be exchanged or returned, so be sure about your purchase. Ask questions before you buy.  ​ We've never had anyone tell us they're dissatisfied with an Old Spanish Trail Studio product, but repeatedly hear It's so much lovelier than the photos show!  ​ You can trust us. Choose the art you love, then buy with confidence. In the unlikely event something goes wrong, we'll work with you 'til we get it right.   It's our handshake, the West Texas way. ​ We're nice people. We make things right.

EXHIBITS, GALLERIES AND VENDORS

Lindy Cook Severns exhibits original artwork in select fine art galleries that embrace our client-friendly mission and share our integrity. We work closely with our galleries. While not actively seeking new representation, we welcome gallery inquiries from potential new partners in exhibiting and selling fine art originals.  Gift shops may contact us about opportunities for selling Lindy's prints and cards.   

Wholesale orders?  Maybe. Sometimes. Contact us and describe your wholesale needs. 


SHIPPING

Shipping is a Big Deal to us. When you live way out in the mountains of Far West Texas, an hour round-trip from your own post office box, you learn to appreciate the folks who move treasures across the country. We're pros at hauling art around and at packaging fine art originals.  We devote the same loving care to every piece of art we send into the world. Be it a notecard or a large framed original, we have a special box for it, one that will keep the artwork happy and safe during its travels. Lindy uses different types of fine art boxes, each designed for the type of artwork we're shipping.

We'll email you to let you know when to expect shipment. It's exciting for us to send art out into the world, so we make that happen quick as we can. If we're traveling, it might take a little extra time. You buy the art, and we'll keep you in the loop.  Take advantage of our complimentary SEND A CARD ANNOUNCING YOUR GIFT service when time matters. All you have to do is ask, and Lindy will snail mail a notecard with that artwork image on it to the recipient.

Medium-sized and large originals require amazing, custom-ordered, museum quality fine art shipping boxes, masterpieces of packing material which usually take a couple or three days to get to us. Add another day for us to pack your art up. We'll schedule a UPS pick up out here in the boondocks, or we drive it to the post office in town.  Allow three to five days in transit, and you've got your painting! Expect your medium and large original art two weeks from the time you order, but it will usually take less.

Small originals, small signed editions, cards and enhanced fine art prints are printed in-house, in the studio. These ship in standard sized fine art boxes that we keep in stock and within three working days of receiving your order. Art ships USPS Priority Mail.  Cards ship standard mail unless you ask us to hurry them along for an extra fee.

Open edition prints are shipped directly from our fine art printer. Graphik Dimensions is in North Carolina. Every Lindy print is a custom order. Please allow production time of two to five days, (unframed prints on fine art paper are the fastest ) There's really no way to speed that up-- good things take time.  Then, three  to five days shipping.  Expedited shipping is available at checkout for an added fee. 

Canadian destinations are available. Shipping charges apply at checkout. Sorry, but no other international shipping is offered at this time.

Did I mention everything is insured? The way we package art, we've never had to file a claim, but hey. It's there.

Lindy's art is worth waiting for.

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We want Lindy Cook Severns art to last for generations. All prints, whether open editions or uniquely embellished remarques are done on with archival (acid-free, non-reactive) ink and papers and matted in acid-free matboard. Original art, from the smallest drawings and watercolors to the largest oils and pastel paintings are done on archival surfaces. Lindy uses the highest grade pigments in each medium. Light-fastness of pigments is further protected by covering all but all paintings in artist grade UV protective glazing, whether glass or acrylic. Conservation framing on original art means no reactive materials come in contact with the artwork, so all tape and backing boards are acid free and create a barrier for the artwork.

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SAVE 15% ON GIFT BOXED NOTECARDS!

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