FREE SHIPPING TO USA DESTINATIONS ON ALL ORDERS $30 AND UP

Client Care and FAQ

Old Spanish Trail Studio is US:. Team Severns. Jim and Lindy. Real people.   

We believe everyone deserves fine art in their life, and we're here to help you make that happen. We can help you acquire an original painting online, in the studio or at any fine art gallery or exhibit representing the contemporary Texas artist.  Shopping for fine art online is certainly easier on the feet than hiking the places Lindy paints. 

We invite you to travel here again. And, again. And again. We want you to become a friend as well as a client. Online or within the walls of Old Spanish Trail Studio, Lindy's workplace exudes Texas hospitality. We treat you royally, no matter the size of your fine art purchase. You matter to us.  Don't hesitate to ask questions! We want to make collecting Lindy Cook Severns art one of life's great experiences. ​​​

PAYMENTS AND PAYMENT PLANS

Payment Methods - All Major Credit / Debit Cards- PayPal - Offline Payments -  Checks (Checks may add time.) 

We no longer accept chickens, goats or zucchini. It was simply too much for us.

Ask us about customizing an interest-free payment plan for you.  Most originals can be paid out over up to 18 interest free months. We can email you an invoice that you can securely make payments using a credit card, PayPal or check. This isn't a big deal. Holler at Lindy and explain what would work for you.

ALL SALES ARE FINAL

Creations by Lindy Cook Severns are very special things that cannot be exchanged or returned, so be sure about your purchase. Ask questions before you buy.  ​ We've never had anyone tell us they're dissatisfied with an Old Spanish Trail Studio product, but repeatedly hear It's so much lovelier than the photos show!  ​ You can trust us. Choose the art you love, then buy with confidence. In the unlikely event something goes wrong, we'll work with you 'til we get it right.   It's our handshake, the West Texas way. ​ We're nice people. We make things right.

EXHIBITS, GALLERIES AND VENDORS

Lindy Cook Severns exhibits original artwork in select fine art galleries that embrace our client-friendly mission and share our integrity. We work closely with our galleries. While not actively seeking new representation, we welcome gallery inquiries from potential new partners in exhibiting and selling fine art originals.  Gift shops may contact us about opportunities for selling Lindy's prints and cards.   

Wholesale orders?  Maybe. Sometimes. Contact us and describe your wholesale needs. 


SHIPPING

Shipping is a Big Deal to us, so here's a big photo of Lindy packaging an original to send off. 

When you live way out in the mountains of Far West Texas, an hour round-trip from your own post office box, you learn to appreciate the folks who move treasures across the country. We're pros at hauling art around and at packaging fine art originals.  We devote the same loving care to every piece of art we send into the world. Be it a notecard or a large framed original, we have a special box for it, one that will keep the artwork happy and safe during its travels. Lindy uses different types of fine art boxes, each designed for the type of artwork we're shipping. Even cards are packed in boxes, not envelopes. 

We will email you to let you know when to expect shipment. It's exciting for us to send art out into the world, so we make that happen quick as we can. If we're traveling, it might add a week or so to your art shipment, but we'll let you know that, too. You buy the art, and we'll keep you in the loop.

Medium-sized and large originals require amazing, custom-ordered, museum quality fine art shipping boxes, masterpieces of packing material which usually take a couple or three days to get to us. Add another day for us to pack your art up, then we either schedule a UPS pick up out here in the boondocks.  or we drive it to town to the post office.  So, say three to five days in transit, and you've got your painting! Expect your art two weeks from the time you order, but it will usually take less.

Small originals and uniquely hand-repainted fine art prints (also known as remarques, enhanced prints, or limited originals) are generally printed in house. These ship in fine art boxes too, but in ones we keep in stock. So we ship small originals, cards, and enhanced prints within a couple to three days of receiving your order. Art ships USPS 2-3 Day Priority Mail, while cards ship standard mail unless you ask us to hurry them along. 

We do not ship art outside the USA. Sorry, but no international shipping.

Expedited shipping is available at checkout.

Did I mention everything is insured? The way we package art, we've never had to file a claim, but hey. It's there.

Open edition prints are shipped directly from our fine art printer, Graphik Dimensions in North Carolina. They can take a couple of weeks production time plus three days or so shipping. That's from the time you place your order, and there's really no way to speed that up. These folks also know how to ship fine art safely. 

Lindy's art is worth waiting for.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We want Lindy Cook Severns art to last for generations. All prints, whether open editions or uniquely embellished remarques are done on with archival (acid-free, non-reactive) ink and papers and matted in acid-free matboard. Original art, from the smallest drawings and watercolors to the largest oils and pastel paintings are done on archival surfaces. Lindy uses the highest grade pigments in each medium. Light-fastness of pigments is further protected by covering all but all paintings in artist grade UV protective glazing, whether glass or acrylic. Conservation framing on original art means no reactive materials come in contact with the artwork, so all tape and backing boards are acid free and create a barrier for the artwork.

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